Privacy Policy

How we collect, use, and protect your personal information when using ScoreWrite.

Last updated: August 18, 2025

Introduction

At ScoreWrite, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our AI-powered IELTS writing assessment platform.

By using ScoreWrite, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you register for ScoreWrite, we collect:

  • Email address (for account creation and communication)
  • Name (optional, for personalization)
  • Learning preferences and goals
  • Target IELTS band score

Essay and Learning Data

To provide our AI assessment services, we collect:

  • Essays and writing samples you submit
  • Performance metrics and progress data
  • Practice patterns and learning behavior
  • Feedback interactions and preferences

Technical Information

We automatically collect certain technical information:

  • IP address and location data
  • Browser type and version
  • Device information and screen resolution
  • Usage analytics and session data

How We Use Your Information

We use your information to:

  • Provide AI Assessment: Analyze your writing and provide personalized feedback
  • Create Learning Plans: Develop customized practice recommendations
  • Track Progress: Monitor your improvement and adjust recommendations
  • Improve Our Service: Enhance our AI models and platform features
  • Communication: Send important updates, tips, and platform notifications
  • Support: Provide customer support and technical assistance
  • Security: Detect and prevent fraud, abuse, and security threats

Data Storage and Security

We implement industry-standard security measures to protect your data:

  • Encryption: All data is encrypted in transit and at rest
  • Secure Infrastructure: Data stored on secure, SOC 2 compliant servers
  • Access Controls: Limited access to personal data on a need-to-know basis
  • Regular Audits: Security practices reviewed and updated regularly
  • Data Backup: Regular backups ensure data integrity and availability

Your essays and personal data are stored securely and are never shared with third parties for commercial purposes.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data only in these limited circumstances:

  • Service Providers: Trusted partners who help operate our platform (hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Safety: To prevent harm to users or the public
  • Business Transfer: In case of merger, acquisition, or sale of assets

All third-party providers are bound by strict confidentiality agreements and data protection standards.

Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate personal information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit how we process your data

To exercise these rights, please contact us at [email protected].

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your login status and preferences
  • Analyze platform usage and performance
  • Provide personalized content and recommendations
  • Improve user experience and platform functionality

You can control cookie settings through your browser. However, disabling cookies may affect platform functionality.

Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Account Data: Retained while your account is active
  • Essays and Progress: Kept to maintain your learning history and personalization
  • Analytics Data: Anonymized and retained for service improvement
  • Legal Requirements: Some data may be retained longer for legal compliance

When you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

International Data Transfers

ScoreWrite operates globally and may transfer your data to countries outside your residence. We ensure appropriate safeguards are in place:

  • Data transfers comply with applicable privacy laws
  • Adequate protection measures are implemented
  • EU users: transfers comply with GDPR requirements

Children's Privacy

ScoreWrite is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that we have collected information from a child under 16, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

  • We will update the "Last updated" date
  • Significant changes will be communicated via email
  • Continued use constitutes acceptance of changes
  • Previous versions will be available upon request

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Website: https://scorewrite.com
  • Response Time: We aim to respond within 48 hours